Cookie Policy

Protecting our customers is at the heart of everything we do at Hansgrohe. Protecting your information is no exception. Consequently, we only use cookies that do not contain any personal or identifiable information about you. However, we do use cookies to help make your visits to our websites more effective. We would therefore like to explain more about the types of cookies that we use and how we use them.

Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by e-mails. They provide useful information to companies. For you the user, it means you can use the site more efficiently, for example you don't need to re-enter details each time you visit. Cookies also make sure you receive relevant information from us.

We use two types of cookies on our websites:

  • Session cookies, which are deleted after each visit.
  • Persistent cookies, which remain in place throughout multiple visits to our website.

All of these cookies are essential for using our websites successfully.

Session cookies are used by a server to store information about activities on our sites so that users can easily pick up where they left off on those sites. As a rule, websites don't have a "memory". Cookies tell the server what pages to show the user so the user doesn't have to remember or start navigating the site all over again. Cookies act as a sort of “bookmark” within our sites.

Persistent or tracking cookies are used to store user preferences. You can restrict, delete or disable cookies via your browser's settings if you wish, but this will restrict the functions that you're able to carry out on our sites. For more information about how to disable cookies, please go to the About cookies website.

Here’s a list of our essential cookies plus a brief description:

  • hgr_downloadCount, HGR_downloadValues: 
    These cookies store the status of your download list throughout the duration of your visit to our website.
  • JSESSIONID: 
    This cookie identifies you as a visitor when navigating between different pages, and stores specific characteristics and settings for displaying teasers etc. This cookie will be deleted automatically once you leave the website.
  • cb-enabled: 
    This cookie stores information indicating whether a visitor has opted to accept the cookie policy or not.
  • hgr_: 
    This cookie identifies you as a visitor when navigating between different pages and stores specific characteristics and settings with regard to the language selected and used, etc. This cookie will be deleted automatically once you leave the website.
  • hgr_dl_id, hgr_preferences:
    This cookie stores the status of downloads throughout the duration of the visit to our website.
  • mobileRedirect: true/false
    Set when redirecting a user from the desktop website to the mobile website, if the user opts to switch to the mobile website. If this cookie is set to true and the user calls up a desktop site again using the mobile device, then he/she is automatically forwarded to the mobile site without further prompting.
  • desktopRedirect: true/false 
    Set when redirecting a user from the mobile website to the desktop website, if the user opts to switch. If this cookie is set to true and the user calls up a mobile site again using a desktop browser, then he/she is automatically forwarded to the desktop site without further prompting.
  • hansgrohe-cookie-session, hansgrohe-cookie-seen: 
    These cookies are set when the user has seen the cookie information. These cookies are purely session cookies.
  • hgrP:
    This cookie stores the session ID of the user and is required in order to be able to identify the user each time the site is accessed.
We also use the following Google Analytics cookies:

  • _ga, _dc_gtm_UA-xxxx-y (specific country codes), _gat_UA-xxxx-y (specific country codes):
    These cookies are used to collect statistical information about user behaviour, which we use to improve the website. These cookies collect information in an anonymous form, e.g. the number of visitors to the site, where visitors have come to the site from and which pages they visited. This information is saved beyond the end of the session and will be available at the next visit.

If a computer is used by multiple users, accepting or rejecting the use of cookies will affect all users of that computer.
If you continue to surf the website without changing your settings, you are agreeing to the use of cookies.

If you continue to surf the website without changing your settings, you are agreeing to the use of cookies.

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Hansgrohe uses cookies to guarantee you the best possible service. If you continue to surf the website without changing your settings, you are agreeing to the use of cookies.

   

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